HDFC Bank allow its customer to redeem Reward Points through Customer Service Centres, Post, and Online Redemption Process, explained below.
Through Customer Service Centres
To redeem Reward Points accumulated on your HDFC Credit Card through HDFC Customer Service Centres, all you need to do is to connect with a HDFC Customer Care Executive on below given number and ask for Reward Point redemption. Credit Card related services are available 24 hours on all days including Sundays and Bank holidays.
|983 – 107 – 3333||West Bengal / Sikkim / Andaman and Nicobar|
|6160 – 6161||Ahmedabad / Bengaluru / Chennai / Delhi & NCR / Hyderabad / Kolkata / Mumbai / Pune|
|994 – 949 – 3333||Andhra Pradesh|
|1800 – 103 – 9733||Meghalaya / Tripura / Nagaland / Mizoram / Arunachal Pradesh / Manipur|
|995 – 719 – 3333||Assam|
|1860 – 266 – 6161||Bihar / Jharkhand / Patna|
|6160 – 616||Chandigarh / Kochi / Indore / Jaipur / Lucknow|
|989 – 060 – 3333||Maharashtra (except Mumbai) and Goa|
|989 – 827 – 1111||Gujrat|
|999 – 624 – 3333||Haryana|
|1800 – 180 – 4333||Jammu & Kashmir / Himachal Pradesh (Toll-Free from BSNL Landline)|
|994 – 586 – 3333||Karnataka|
|989 – 566 – 3333||Kerala|
|989 – 360 – 3333||Madhya Pradesh / Chhattisgarh|
|993 – 790 – 3333||Orissa|
|984 – 067 – 3333||Tamil Nadu / Pondicherry|
|981 – 533 – 1111||Punjab|
|987 – 500 – 3333||Rajasthan|
|994 – 949 – 3333||Telangana|
|993 – 590 – 3333||Uttar Pradesh / Uttarakhand|
You can also connect with HDFC Customer Care Executive by dialing 1800-266-4332 from the following cities: Agra/ Ajmer/ Allahabad/ Bareilly/ Bhubaneshwar/ Bokaro/ Cuttack/ Dhanbad/ Dehradun/ Erode/ Guwahati/ Hisar/ Jammu and Srinagar/ Jamshedpur/ Jhansi/ Jodhpur/ Karnal/ Kanpur/ Madurai/ Mangalore/ Mathura/ Meerut/ Moradabad/ Muzaffarpur / Mysore/ Pali/ Patiala/ Patna/ Rajkot/ Ranchi/ Rourkela/ Salem/ Shimla/ Siliguri/ Silvassa / Surat/ Trichy/ Udaipur/ Varanasi.
Note: Please keep your Credit Card number ready to access your Credit Card related details.
Through HDFC NetBanking
Step 1 – Login to HDFC Bank NetBanking and click on “Credit Cards” tab under “Cards” menu.
Step 2 – Click on “Redeem Reward Points” link on the left hand side navigation bar. Select your Card, Click on “Continue” to proceed to the Online Redemption portal.
Step 3 – Click on “Redeem Reward Points” in the Homepage of “Online Redemption”. Select “Points Range” and “Item Category” to view catalogue. Select items by adding to Shopping cart.
Step 4 – Once you have selected all items you want to redeem, Click on “View Shopping Cart” link to view items selected for redemption. Quantity of items selected can be modified here by clicking on “Edit”.
Step 5 – Please read the “Terms & Conditions” and click on the check box confirming acceptance of same. Your registered Address, Email id and Contact number will also be displayed. Please note that the redeemed items shall be delivered to the address displayed on this page. In case of any discrepancy, please DO NOT proceed with redemption and Call our Customer Service for updation.
Step 6 – Click on “Redeem” to confirm redemption request. Note down the Redemption Order Number generated.
Note: You need to have a registered Credit Card to make a redemption request. Please registered your Credit Card first if it’s not registered.
To redeem Reward Points accumulated on your HDFC Credit Card by Post, all you need to do is to Download the Redemption Form and fill it in Capital Letters including your Signature. After filling the redemption form, just mail it to the following address or simply drop it at the nearest Credit Card Dropbox.
Rewards Helpdesk, HDFC Bank Cards Division, P.O.Box No. 8654, Thiruvanmiyur, P.O., Chennai – 160041
Note: The gifts will be delivered only to the mailing address of the Card Member as per HDFC Bank records. It will take 10-15 days time to deliver the redeemed items, subject to availability.
Now you can buy products by paying partly through redemption of Reward Points and the balance through your HDFC Credit Card. This option is available on select range of products (FasTrac items) in Rewards Catalogue and can be availed only through the “Redemption Form” mode of redemption. HDFC Bank will debit the relevant “Pay” amount for the item selected on your credit card and the same will reflect in your card statement.