Kotak Mahindra Bank Credit Card Customer Care

Kotak Mahindra Bank Credit Card Customer Care Details:

If you have any query / complaint regarding your Kotak Mahindra Bank Credit Card account or service, then you can find the solution by contacting credit card customer support of Kotak Mahindra Bank. You can contact the credit card customer support at the toll-free contact numbers, credit card service desk E-mail address, or by sending them a written letter, at the details mentioned below.

 

1860-266-2666 Credit Card Helpline (Toll Applicable)
+91-22-6600-6022 International Helpline (Toll Applicable)
[email protected] Credit Card Customer Care E-mail
1800-274-0110 Get an instant SMS of your account balance (Toll -Free)
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400051 Postal Address

 

Kotak Mahindra Bank Credit Card Customer Care by Cities:

Kotak Mahindra Bank also provided local credit card customer support number in some of the Indian cities as mentioned below. So, if you unable to connect to the customer support at the toll-free numbers, then you can simply dial contact number of the local customer support in your city.

 

Contact Number City
079-66006022 Ahmedabad
532-66006022 Allahabad
080-66006022 Bangalore
172-66006022 Chandigarh
044-66006022 Chennai
422-66006022 Coimbatore
011-66006022 Delhi / New Delhi
832-66006022 Goa
124-66006022 Gurgaon
040-66006022 Hyderabad
731-66006022 Indore
141-66006022 Jaipur
181-66006022 Jalandhar
512-66006022 Kanpur
33-66006022 Kolkata
481-66006022 Kottayam
522-66006022 Lucknow
161-66006022 Ludhiana
022-66006022 Mumbai
1189-66006022 Noida
612-66006022 Patna
020-66006022 Pune
281-66006022 Rajkot
261-66006022 Surat
542-66006022 Varanasi

 

Kotak Mahindra Bank Complaint Escalation Procedure:

 

Level 1

You can register your complaint or query at the given Kotak Customer Care details or register your complaint online here. Kotak Mahindra provides 24/7 customer support for it’s customer.

 

Level 2

If you’re not satisfied with the response received from the Kotak Customer Care support, you can escalate your concern to Kotak Service Assurance Centre here.

 

Level 3

If you have not received a satisfactory response from Kotak Service Assurance Centre within 5 working days, you can contact with Kotak Mahindra Bank Nodal Officer at below details or just register your complaint or query online here.

 

Since this is an escalation to Nodal Officer, giving a First Call Resolution on phone might not be possible and a complete Email with exact details where the frontend failure points happened is helpful to give you complete correct resolution.

 

Name Mr. N. Pohare
Designation Nodal Officer
Address Kotak Infinity, 6th floor, Zone II, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097
Contact No. +91-022-65237407
Email [email protected]

 

Level 4

If you have not received a satisfactory response from Kotak Nodal Officer within 5 working days, you can contact with Principal Nodal Officer at below details or just register your complaint or query online here.

 

Giving a First Call Resolution on phone might not be possible and a complete Email with exact details where the frontend failure points happened is helpful to give you complete correct resolution.

Name Mr. A. Chandna
Designation Principal Nodal Officer
Address Kotak Infinity, 6th floor, Zone II, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097
Contact No. +91-022-65237407
E-mail [email protected]

 

Level 5

If reaching to the Principal Nodal Officer haven’t provide you a solution to your issue or query, you can contact to the Senior Management of Kotak Mahindra Bank.

 

Name Designation Email
Mr. Uday Kotak Executive Vice Chairman and Managing Director [email protected]
Mr. D. Gupta Joint Managing Director [email protected]
Ms. S. Ekambaram Country Head – Consumer Banking [email protected]
Mr. K.V.S. Manian Country Head – Wholesale & Investment Banking [email protected]
Mr. S. Narayan Country Head – Commercial Banking [email protected]

 

Level 6

In case your grievance does not get resolved at the Bank Level within a month, you can forward your complaint to Banking Ombudsman.

 

Contact Details of Banking Ombudsman:

 

Centre Address Contact Details Area of Operation
Ahmedabad C/o Reserve Bank of India, La Gajjar Chambers, Ashram Road, Ahmedabad – 380009 Tel No.: 26582357/26586718

Fax No.: 079-26583325

Gujarat, Union Territories of Dadra

and Nagar Haveli, Daman and Diu

Bangalore C/o Reserve Bank of India, 10/3/8, Nrupathunga Road,

Bangalore – 560001

Tel No.: 22210771/22275629

Fax No.: 080-22244047

Karnataka
Bhopal C/o Reserve Bank of India, Hoshangabad Road, Post Box No.32, Bhopal – 462011 Tel No.: 2573772/2573776

Fax No.: 0755-2573779

Madhya Pradesh, Chhattisgarh
Bhubaneswar C/o Reserve Bank of India, Pt. Jawaharlal Nehru Marg, Bhubaneswar – 751001 Tel No.: 2396207/2396008

Fax No.: 0674-2393906

Orissa
Chandigarh C/o Reserve Bank of India, New Office Building, Sector-17, Central Vista, Chandigarh – 160017 Tel No.: 2721109/2721011

Fax No.: 0172-2721880

Himachal Pradesh, Punjab, Union

Territory of Chandigarh and

Panchkula, Yamunanagar and Ambala Districts of Haryana

Chennai C/o Reserve Bank of India, Fort Glacis, Chennai – 600001 Tel No.: 25399170/25395963/

25399159

Fax No.: 044-25395488

Tamil Nadu, Union Territories of

Puducherry (except Mahe Region), Andaman and Nicobar Islands

Guwahati C/o Reserve Bank of India, Station Road,

Pan Bazar, Guwahati – 781001

Tel No.: 2542556/2540445

Fax No.: 0361-2540445

Assam, Arunachal Pradesh, Manipur,

Meghalaya, Mizoram, Nagaland, Tripura

Hyderabad C/o Reserve Bank of India, 6-1-56, Secretariat Road

Saifabad, Hyderabad – 500004

Tel No.: 23210013/23243970

Fax No.: 040-23210014

Andhra Pradesh
Jaipur C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No.12,

Jaipur – 302004

Tel No.: 2570357/2570392

Fax No.: 0141-2562220

Rajasthan
Kanpur C/o Reserve Bank of India, M.G. Road, Post Box No.82, Kanpur – 208001 Tel No.: 2306278/2303004

Fax No.: 0512-2305938

Uttar Pradesh (excluding Districts of

Ghaziabad and Gautam Budh Nagar), Uttaranchal

Kolkata C/o Reserve Bank of India, 15, Netaji Subhas Road, Kolkata – 700001 Tel No.: 22306222/22305580

Fax No.: 033-22305899

West Bengal, Sikkim
Mumbai C/o Reserve Bank of India, Garment House, Ground Floor,

Dr. Annie Besant Road, Worli, Mumbai – 400018

Tel No.: 24924607/24960893

Fax No.: 022-24960912

Maharashtra, Goa
New Delhi C/o Reserve Bank of India, Sansad Marg,

New Delhi

Tel No.: 23725445/23710882

Fax No.: 011-23725218

Delhi, Jammu and Kashmir,

Ghaziabad and Gautam Budh Nagar

districts of Uttar Pradesh, Haryana (except Panchkula, Yamunanagar and Ambala Districts)

Patna C/o Reserve Bank of India, Patna – 800001 Tel No.: 2322569/2323734

Fax No.: 0612-2320407

Bihar, Jharkhand
Thiruvananthapuram C/o Reserve Bank of India, Bakery Junction, Thiruvananthapuram – 695033 Tel

No.: 2332723/2323959

Fax No.: 0471-2321625

Kerala, Union Territory of

Lakshadweep, Union Territory of

Puducherry (only Mahe Region)

 

Kotak Mahindra Bank Credit Card Customer Care Details for NRIs:

If you’re a Non-Resident Indian (NRI) using a Kotak Mahindra Bank Credit Card, then you can contact the customer support on their international customer support. Kotak Mahindra Bank have provided credit card support for its credit cardholders in different countries as mentioned below.

 

Details Country
Contact No.: 1855-365-6767 / +001-212-600-8850

Fax No.:  001-212-600-8869

Postal Address: Kotak Mahindra Inc

New York Office,

369 Lexington Avenue,

28th floor, New York,

NY – 10017, USA

USA
001180044990000 Australia
Contact No.: 00180044990000 / +65-6290-5590 Hong Kong
Contact No.: 0080044990000 / +44-20-7977-6900

Postal Address: Kotak Mahindra (UK) Ltd. London Office, 8th Floor, Portsoken House, 155-157, Minories London EC3N 1LS, United Kingdom

UK
18557684020 Canada
Contact No.: 8001013054 / +65 6290 5590

Postal Address: Kotak Mahindra (UK) Ltd Singapore Office, 16 Raffles Quay, #35-02/03 Hong Leong Building, Singapore – 048581

Singapore
Contact No.: +230 212 9800

Postal Address: Kotak Mahindra (International) Ltd Mauritius Office, 4th Floor, Les Cascades Building,

Edith Cavell Street, Port Louis, Mauritius

Mauritius
Contact No.: +9714-3848900 / +9714-3848901

Fax No.: +9714-3848988

Postal Address: Kotak Mahindra (UK) Ltd Dubai Office, Office No 105, Level 1, Al Fattan Currency House-Tower 2, DIFC, Dubai, UAE – 121753

Dubai, UAE
Contact No.: +9712-622-9042

Postal Address: Kotak Mahindra (International) Ltd

Representative Office,

Al Otaiba Building,

907, Hamdan Street, Behind KFC,

P O Box 131394, Abu Dhabi,

United Arab Emirates

Abu Dhabi, UAE
Contact No.: +973-17532097

Fax No.: +973-17533962

Postal Address: Kotak Securities Ltd – Bahrain Branch (Regulated by CBB)

16, Ground Floor, Manama Centre, Government Avenue, P.O. Box 20183, Manama, Kingdom of Bahrain

Bahrain

 

Kotak Mahindra Bank SMS Helpline (for Registered Users Only):

Send an SMS to 9971056767 or 5676788 including the following text to get help from SMS helpline.

 

CBAL < Last 4 digits of your Kotak Credit Card Number > For Credit Card Balance Inquiry
CCDUE < Last 4 digits of your Kotak Credit Card Number > For Due Amount as per last statement
CCTXN < Last 4 digits of your Kotak Credit Card Number > For for last 3 transactions
CCPYMT < Last 4 digits of your Kotak Credit Card Number > For Last Received Payment
CCSPND < Last 4 digits of your Kotak Credit Card Number > For Total Monthly Spend
CCAVBL < Last 4 digits of your Kotak Credit Card Number > For Available Credit Balance
CCAPP < your 13 digit Application Number > For Credit Card Application Status

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