CitiBank Credit Card Customer Care

CitiBank Credit Card Customer Care Details:

Contact details of CitiBank Credit Card customer care, for both NRIs and local customers, are given below. Use these numbers to get an instant resolution to all your queries.

 

Contact Number Purpose
1860-210-2484 Credit Card Support (Local Call Charges Applicable)
+91-22-4955-2484 Credit Card Support (For NRI Customers)

 

CitiBank Credit Card Customer Care Address:

If you are a CitiBank Credit Card customer and want to reach the bank’s customer care via post, then use the following address for both ordinary and registered post.

 

Address Purpose
Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office, Chennai – 600002 For Ordinary Post
Citibank N.A., Mail Room, No. 2, Club House Road, Chennai – 600002 For Registered Post

 

CitiBank Complaint Escalation:

If you want to escalate your complaint, then the following mentioned levels of CitiBank Complaint Escalation will surely come handy.

Level 1

You can register your complaint or query at the given CitiBank Customer Care details. Citibank provides 24/7 customer support for it’s customer.

Level 2

If you’re not satisfied with the response received from the CitiBank customer care support, you can escalate your concern to the Head of CitiBank Customer Care Services. You need to mention the reference number provided to you in your earlier interaction with the bank, for speedy resolution. You should get a response from Head of CitiBank Customer Care Services within 5 working days.

 

Designation Head of CitiBank Customer Care Services
Contact Number 1800-425-2484 (Toll-Free India Only)
Contact Number +91-044-2850-1242 (Charges Applicable)

Call Only between 10:00 AM to 6:00 PM IST from Monday to Friday and 10:00 AM to 02:00 PM on Saturday, except on National Holidays

Email ID [email protected]

You may also contact the Regional Nodal Officers appointed under the jurisdiction of the respective Banking Ombudsman. Please find the list of CitiBank Regional Nodal Officer given below in the page.

Level 3

If you’re still unsatisfied with the response received from the Head of CitiBank Customer Care Services and haven’t got issue resolved, you can escalate your complaint or query to the CitiBank Principal Nodal Officer. CitiBank have appointed a Principal Nodal Officer to examine customer issues and provide an impartial resolution. For an easier reference, you should mention the complaint reference number and your first contact point in the CitiBank for the concern raised.

Name Mr. M.Dhananjayan
Designation Principal Nodal Officer
Contact Number 1800-22-0123 (Toll-Free in India Only)

3970-7464 (Use Local STD Code)

Call Only between 10:00 AM to 6:00 PM IST from Monday to Friday and 10:00 AM to 02:00 PM on Saturday, except on National Holidays.

Email ID [email protected]
Postal Address Citibank N.A. FIFC (First International Financial Centre), 8th Floor, C-54 & 55, G Block, Bandra Kurla Complex, Bandra (East), Mumbai, Maharashtra –400051, India

 

Level 4

Sometimes, reaching to the Principal Nodal Officer isn’t enough and the complaint or query is still unsolved. If that’s the case, you can forward your complaint or query to the Senior Management of the CitiBank. The list of CitiBank Senior Management Officers are given below.

Level 5

Sometimes, a case become so extreme that reaching to the Senior Management doesn’t. In this case, you can forward your complaint or query to the Banking Ombudsman. Banking Ombudsman are appointed by the RBI and work freely under RBI itself.

 

CitiBank Regional Nodal Officers:

Regional Nodal Officers of CitiBank are mentioned below along with their branch, name, address, contact details, and area of operation.

 

Name Address Contact Number Email ID Branch Area of Operation
Mr. Amaresh Sri Adibhatla Citibank N.A., Queens Plaza, S P Road, Begumpet, Secunderabad – 500003 040-40005825 [email protected] Hyderabad Andhra Pradesh, Telengana
Nandish
Prabhakar
Citibank N.A., 5 M. G. Road, Bengaluru – 560001 080-67739326 [email protected] Bangalore Karnataka
Jagat Goel Citibank N.A., SCO 132-133, 134, Sector 9C, Madhya Marg, Chandigarh – 160017 0172-4687920 / 4687944 [email protected] Chandigarh Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamunanagar and Ambala Districts of Haryana
Mr. Rakesh
Singh
Level 1, Gurmehar, A-12, Ring Road, South Extension Part-I, New Delhi – 110049 011-41353301 [email protected] Delhi/NCR Delhi, Jammu & Kashmir, Haryana (except the districts of Ambala, Yamunanagar and Panchkula), and Uttar Pradesh (only districts of Ghaziabad and Gautam Budh Nagar)
Mr. Bipin Salunkhe Citibank N.A., Times Square IT park, Wing B, Unit No 1, Andheri – Kurla Road, Marol, Andheri East, Mumbai – 400059 022-61534052 [email protected] Mumbai Maharashtra, Goa
Mr. John Koshy Citibank N.A., 7th Floor, Acropolis, No. 148, Dr. Radhakrishnan Salai, Mylapore, Chennai – 600004 044-66890076 [email protected] Chennai Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands
Mr. Arjun Mitra Citibank N.A., 9 Brabourne Road, Kolkata – 700001 033-44095002 [email protected] Kolkata Orissa, West Bengal, Sikkim
Mr. Rohit Mehra Citibank N.A., Ground Floor, Kalapurnam, Near Muncipal market, C G Road, Ahmedabad 079-40015715 [email protected] Ahmedabad Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
Mr. Saurabh Mehrotra Citibank N.A., Amren House, 17/1, Ashok Marg, Lucknow – 226001 0522-4031203 [email protected] Lucknow / Kanpur Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar), Uttaranchal
Puneet Panchaity Citibank N.A., 38/1581 Fotofast House, M G Road, Ernakulam, Kochi – 682035 0484-4196512 [email protected] Kochi/Trivandrum Kerala and Union Territory Of Lakshadweep, Union Territory of Puducherry (Only Mahe Region)
Ms. Shilpi Bansal Citibank N.A., Ground floor, Bhagwati Bhawan, Near Government Hostel Crossing, M I Road, Jaipur – 302001 0141-4053213 [email protected]i.com Jaipur Rajasthan
Mr. Dheeraj Parashar Citibank N.A., 133, Zone-1, Kay Kay Business Centre, M.P Nagar, Bhopal – 462011 0755-6678017 [email protected] Bhopal Madhya Pradesh, Chhattisgarh

 

CitiBank Senior Management Contact Details:

If you want to get in touch with the senior management of CitiBank, then you can use the following discussed details including – Name, Designation, Contact Details, and Address.

 

Name Designation Contact Number Email ID Address Timings
Arjun Chowdhry Head – Credit Cards & Personal Loans 044-42292881 / 2 [email protected] Citibank N.A., No. 2, Club House Road, Chennai – 600002 Mon to Sat, 10:00 AM to 6:00 PM
Anand Chopra MD & Head – Operations & Technology, South Asia 044-42292881 / 2 [email protected] Citibank N.A, No. 2, Club House Road, Chennai – 600002 Mon to Sat, 10:00 AM to 6:00 PM
Sharad Mohan Country Head, Global Consumer Group 044-42292881 / 2 [email protected] Citibank N.A, No. 2, Club House Road, Chennai – 600002 Mon to Sat, 10:00 AM to 6:00 PM
Pramit Jhaveri Chief Country Officer 044-42292881 / 2 [email protected] Citibank N.A, No. 2, Club House Road, Chennai – 600002 Mon to Sat, 10:00 AM to 6:00 PM

 

Contact Details of Banking Ombudsman:

If you are looking for the contact details of Banking Ombudsman, then you can use the below mentioned information. It comprises of Centre, Address, Contact Details and Area of Operation.

 

Centre Area of Operation Contact Number Fax Number Email ID Address
Ahmedabad Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu 26582357 / 26586718 079-26583325 [email protected] C/o Reserve Bank of India, La Gajjar Chambers, Ashram Road, Ahmedabad – 380009
Bangalore Karnataka 22210771 / 22275629 080-22244047 [email protected] C/o Reserve Bank of India, 10/3/8, Nrupathunga Road, Bangalore – 560001
Bhopal Madhya Pradesh, Chhattisgarh 2573772 / 2573776 0755-2573779 [email protected] C/o Reserve Bank of India, Hoshangabad Road, Post Box No.32, Bhopal – 462011
Bhubaneswar Orissa 2396207 / 2396008 0674-2393906 [email protected] C/o Reserve Bank of India, Pt. Jawaharlal Nehru Marg, Bhubaneswar – 751001
Chandigarh Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamunanagar and Ambala Districts of Haryana 2721109 / 2721011 0172-2721880 [email protected] C/o Reserve Bank of India, New Office Building, Sector-17, Central Vista, Chandigarh – 160017
Chennai Tamil Nadu, Union Territories of Puducherry (except Mahe Region), Andaman and Nicobar Islands 25399170 / 25395963 / 25399159 044-25395488  [email protected] C/o Reserve Bank of India, Fort Glacis, Chennai – 600001
Guwahati Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura 2542556 / 2540445 0361-2540445 [email protected] C/o Reserve Bank of India, Station Road, Pan Bazar, Guwahati – 781001
Hyderabad Andhra Pradesh 23210013 / 23243970 040-23210014 [email protected] C/o Reserve Bank of India, 6-1-56, Secretariat Road Saifabad, Hyderabad – 500004
Jaipur Rajasthan 2570357 / 2570392 0674-2393906 [email protected] C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No.12, Jaipur – 302004
Kanpur Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar), Uttaranchal 2306278 / 2303004 0512-2305938 [email protected] C/o Reserve Bank of India, M.G. Road, Post Box No.82, Kanpur – 208001
Kolkata West Bengal, Sikkim 22306222 / 22305580 033-22305899 [email protected] C/o Reserve Bank of India, 15, Netaji Subhas Road, Kolkata – 700001
Mumbai Maharashtra, Goa 24924607 / 24960893 022-24960912 [email protected] C/o Reserve Bank of India, Garment House, Ground Floor, Dr. Annie Besant Road, Worli, Mumbai – 400018
New Delhi Delhi, Jammu and Kashmir, Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh, Haryana (except Panchkula, Yamunanagar and Ambala Districts) 23725445 / 23710882 011-23725218 [email protected] C/o Reserve Bank of India, Sansad Marg, New Delhi – 110001
Patna Bihar, Jharkhand 2322569 / 2323734 0612-2320407 [email protected] C/o Reserve Bank of India, Patna – 800001
Thiruvananthapuram Kerala, Union Territory of Lakshadweep, Union Territory of Puducherry (Only Mahe Region) 2332723 / 2323959 0471-2321625 [email protected] C/o Reserve Bank of India, Bakery Junction, Thiruvananthapuram – 695033

CitiBank Customer Care for NRI Customers:

For NRI customers, CitiBank Customer Care can be reached via following mentioned information. They can get their queries resolved related to post account opening and pre account opening.

 

Contact Number Country
1800-252-856 Australia (Toll-Free)
8000-4884 (Post Account Opening) Bahrain (Toll-Free)
1800-248-4674 (Pre Account Opening)

1866-703-2462

Canada (Toll-Free)
8000-172-122 (Pre Account Opening)

800-035703463 (Post Account Opening)

UAE (Toll-Free)
800-908-413 Hong Kong (Toll-Free)
1-800-225-7211

65-62257211 (Post Account Opening)

800-101-2342 (Pre-Account Opening)

Singapore (Toll-Free)
1800-65-6196 Thailand (Toll-Free)
0800-032-2484

00-800-2484-2484

0808-101-7384 (Pre Account Opening)

Europe (Toll-Free from UK Only)

Europe (Toll-Free)

Europe (Toll-Free)

1-800-248-4674

1866-703-2462 (Pre Account Opening)

USA (Toll-Free)
[email protected] Email for Pre-account Opening Queries for NRI Customers

 

CitiBank International Mailing Addresses for NRI Customers:

For CitiBank NRI customers, the international mailing address is mentioned below.

 

Address Country
Citibank NRI Business, Citibank House, Al Seef District, PO Box 548, Kingdom of Bahrain Bahrain
Citibank NRI Service, Al Wasl Building, 7th Floor, Oud Metha, PO Box 749, Dubai, UAE Dubai, UAE
Citibank Singapore Ltd., NRI Business Center, 8 Marina View, Asia Square Tower 1, #21-00, Singapore – 018960 Singapore
Citibank NRI, PO Box 431, New York, NY – 10013 USA

Note: Please do not send USD (or any foreign currency) cheques or cash to this PO Box address.

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