CitiBank Credit Card Customer Care Details:
Contact details of CitiBank Credit Card customer care, for both NRIs and local customers, are given below. Use these numbers to get an instant resolution to all your queries.
|1860-210-2484||Credit Card Support (Local Call Charges Applicable)|
|+91-22-4955-2484||Credit Card Support (For NRI Customers)|
CitiBank Credit Card Customer Care Address:
If you are a CitiBank Credit Card customer and want to reach the bank’s customer care via post, then use the following address for both ordinary and registered post.
|Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office, Chennai – 600002||For Ordinary Post|
|Citibank N.A., Mail Room, No. 2, Club House Road, Chennai – 600002||For Registered Post|
CitiBank Complaint Escalation:
If you want to escalate your complaint, then the following mentioned levels of CitiBank Complaint Escalation will surely come handy.
You can register your complaint or query at the given CitiBank Customer Care details. Citibank provides 24/7 customer support for it’s customer.
If you’re not satisfied with the response received from the CitiBank customer care support, you can escalate your concern to the Head of CitiBank Customer Care Services. You need to mention the reference number provided to you in your earlier interaction with the bank, for speedy resolution. You should get a response from Head of CitiBank Customer Care Services within 5 working days.
|Designation||Head of CitiBank Customer Care Services|
|Contact Number||1800-425-2484 (Toll-Free India Only)|
|Contact Number||+91-044-2850-1242 (Charges Applicable)
Call Only between 10:00 AM to 6:00 PM IST from Monday to Friday and 10:00 AM to 02:00 PM on Saturday, except on National Holidays
|Email ID||[email protected]|
You may also contact the Regional Nodal Officers appointed under the jurisdiction of the respective Banking Ombudsman. Please find the list of CitiBank Regional Nodal Officer given below in the page.
If you’re still unsatisfied with the response received from the Head of CitiBank Customer Care Services and haven’t got issue resolved, you can escalate your complaint or query to the CitiBank Principal Nodal Officer. CitiBank have appointed a Principal Nodal Officer to examine customer issues and provide an impartial resolution. For an easier reference, you should mention the complaint reference number and your first contact point in the CitiBank for the concern raised.
|Designation||Principal Nodal Officer|
|Contact Number||1800-22-0123 (Toll-Free in India Only)
3970-7464 (Use Local STD Code)
Call Only between 10:00 AM to 6:00 PM IST from Monday to Friday and 10:00 AM to 02:00 PM on Saturday, except on National Holidays.
|Email ID||[email protected]|
|Postal Address||Citibank N.A. FIFC (First International Financial Centre), 8th Floor, C-54 & 55, G Block, Bandra Kurla Complex, Bandra (East), Mumbai, Maharashtra –400051, India|
Sometimes, reaching to the Principal Nodal Officer isn’t enough and the complaint or query is still unsolved. If that’s the case, you can forward your complaint or query to the Senior Management of the CitiBank. The list of CitiBank Senior Management Officers are given below.
Sometimes, a case become so extreme that reaching to the Senior Management doesn’t. In this case, you can forward your complaint or query to the Banking Ombudsman. Banking Ombudsman are appointed by the RBI and work freely under RBI itself.
CitiBank Regional Nodal Officers:
Regional Nodal Officers of CitiBank are mentioned below along with their branch, name, address, contact details, and area of operation.
|Name||Address||Contact Number||Email ID||Branch||Area of Operation|
|Mr. Amaresh Sri Adibhatla||Citibank N.A., Queens Plaza, S P Road, Begumpet, Secunderabad – 500003||040-40005825||[email protected]||Hyderabad||Andhra Pradesh, Telengana|
|Citibank N.A., 5 M. G. Road, Bengaluru – 560001||080-67739326||[email protected]||Bangalore||Karnataka|
|Jagat Goel||Citibank N.A., SCO 132-133, 134, Sector 9C, Madhya Marg, Chandigarh – 160017||0172-4687920 / 4687944||[email protected]||Chandigarh||Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamunanagar and Ambala Districts of Haryana|
|Level 1, Gurmehar, A-12, Ring Road, South Extension Part-I, New Delhi – 110049||011-41353301||[email protected]||Delhi/NCR||Delhi, Jammu & Kashmir, Haryana (except the districts of Ambala, Yamunanagar and Panchkula), and Uttar Pradesh (only districts of Ghaziabad and Gautam Budh Nagar)|
|Mr. Bipin Salunkhe||Citibank N.A., Times Square IT park, Wing B, Unit No 1, Andheri – Kurla Road, Marol, Andheri East, Mumbai – 400059||022-61534052||[email protected]||Mumbai||Maharashtra, Goa|
|Mr. John Koshy||Citibank N.A., 7th Floor, Acropolis, No. 148, Dr. Radhakrishnan Salai, Mylapore, Chennai – 600004||044-66890076||[email protected]||Chennai||Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands|
|Mr. Arjun Mitra||Citibank N.A., 9 Brabourne Road, Kolkata – 700001||033-44095002||[email protected]||Kolkata||Orissa, West Bengal, Sikkim|
|Mr. Rohit Mehra||Citibank N.A., Ground Floor, Kalapurnam, Near Muncipal market, C G Road, Ahmedabad||079-40015715||[email protected]||Ahmedabad||Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu|
|Mr. Saurabh Mehrotra||Citibank N.A., Amren House, 17/1, Ashok Marg, Lucknow – 226001||0522-4031203||[email protected]||Lucknow / Kanpur||Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar), Uttaranchal|
|Puneet Panchaity||Citibank N.A., 38/1581 Fotofast House, M G Road, Ernakulam, Kochi – 682035||0484-4196512||[email protected]||Kochi/Trivandrum||Kerala and Union Territory Of Lakshadweep, Union Territory of Puducherry (Only Mahe Region)|
|Ms. Shilpi Bansal||Citibank N.A., Ground floor, Bhagwati Bhawan, Near Government Hostel Crossing, M I Road, Jaipur – 302001||0141-4053213||[email protected]||Jaipur||Rajasthan|
|Mr. Dheeraj Parashar||Citibank N.A., 133, Zone-1, Kay Kay Business Centre, M.P Nagar, Bhopal – 462011||0755-6678017||[email protected]||Bhopal||Madhya Pradesh, Chhattisgarh|
CitiBank Senior Management Contact Details:
If you want to get in touch with the senior management of CitiBank, then you can use the following discussed details including – Name, Designation, Contact Details, and Address.
|Name||Designation||Contact Number||Email ID||Address||Timings|
|Arjun Chowdhry||Head – Credit Cards & Personal Loans||044-42292881 / 2||[email protected]||Citibank N.A., No. 2, Club House Road, Chennai – 600002||Mon to Sat, 10:00 AM to 6:00 PM|
|Anand Chopra||MD & Head – Operations & Technology, South Asia||044-42292881 / 2||[email protected]||Citibank N.A, No. 2, Club House Road, Chennai – 600002||Mon to Sat, 10:00 AM to 6:00 PM|
|Sharad Mohan||Country Head, Global Consumer Group||044-42292881 / 2||[email protected]||Citibank N.A, No. 2, Club House Road, Chennai – 600002||Mon to Sat, 10:00 AM to 6:00 PM|
|Pramit Jhaveri||Chief Country Officer||044-42292881 / 2||[email protected]||Citibank N.A, No. 2, Club House Road, Chennai – 600002||Mon to Sat, 10:00 AM to 6:00 PM|
Contact Details of Banking Ombudsman:
If you are looking for the contact details of Banking Ombudsman, then you can use the below mentioned information. It comprises of Centre, Address, Contact Details and Area of Operation.
|Centre||Area of Operation||Contact Number||Fax Number||Email ID||Address|
|Ahmedabad||Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu||26582357 / 26586718||079-26583325||[email protected]||C/o Reserve Bank of India, La Gajjar Chambers, Ashram Road, Ahmedabad – 380009|
|Bangalore||Karnataka||22210771 / 22275629||080-22244047||[email protected]||C/o Reserve Bank of India, 10/3/8, Nrupathunga Road, Bangalore – 560001|
|Bhopal||Madhya Pradesh, Chhattisgarh||2573772 / 2573776||0755-2573779||[email protected]||C/o Reserve Bank of India, Hoshangabad Road, Post Box No.32, Bhopal – 462011|
|Bhubaneswar||Orissa||2396207 / 2396008||0674-2393906||[email protected]||C/o Reserve Bank of India, Pt. Jawaharlal Nehru Marg, Bhubaneswar – 751001|
|Chandigarh||Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamunanagar and Ambala Districts of Haryana||2721109 / 2721011||0172-2721880||[email protected]||C/o Reserve Bank of India, New Office Building, Sector-17, Central Vista, Chandigarh – 160017|
|Chennai||Tamil Nadu, Union Territories of Puducherry (except Mahe Region), Andaman and Nicobar Islands||25399170 / 25395963 / 25399159||044-25395488||[email protected]||C/o Reserve Bank of India, Fort Glacis, Chennai – 600001|
|Guwahati||Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura||2542556 / 2540445||0361-2540445||[email protected]||C/o Reserve Bank of India, Station Road, Pan Bazar, Guwahati – 781001|
|Hyderabad||Andhra Pradesh||23210013 / 23243970||040-23210014||[email protected]||C/o Reserve Bank of India, 6-1-56, Secretariat Road Saifabad, Hyderabad – 500004|
|Jaipur||Rajasthan||2570357 / 2570392||0674-2393906||[email protected]||C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No.12, Jaipur – 302004|
|Kanpur||Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar), Uttaranchal||2306278 / 2303004||0512-2305938||[email protected]||C/o Reserve Bank of India, M.G. Road, Post Box No.82, Kanpur – 208001|
|Kolkata||West Bengal, Sikkim||22306222 / 22305580||033-22305899||[email protected]||C/o Reserve Bank of India, 15, Netaji Subhas Road, Kolkata – 700001|
|Mumbai||Maharashtra, Goa||24924607 / 24960893||022-24960912||[email protected]||C/o Reserve Bank of India, Garment House, Ground Floor, Dr. Annie Besant Road, Worli, Mumbai – 400018|
|New Delhi||Delhi, Jammu and Kashmir, Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh, Haryana (except Panchkula, Yamunanagar and Ambala Districts)||23725445 / 23710882||011-23725218||[email protected]||C/o Reserve Bank of India, Sansad Marg, New Delhi – 110001|
|Patna||Bihar, Jharkhand||2322569 / 2323734||0612-2320407||[email protected]||C/o Reserve Bank of India, Patna – 800001|
|Thiruvananthapuram||Kerala, Union Territory of Lakshadweep, Union Territory of Puducherry (Only Mahe Region)||2332723 / 2323959||0471-2321625||[email protected]||C/o Reserve Bank of India, Bakery Junction, Thiruvananthapuram – 695033|
CitiBank Customer Care for NRI Customers:
For NRI customers, CitiBank Customer Care can be reached via following mentioned information. They can get their queries resolved related to post account opening and pre account opening.
|8000-4884 (Post Account Opening)||Bahrain (Toll-Free)|
|1800-248-4674 (Pre Account Opening)
|8000-172-122 (Pre Account Opening)
800-035703463 (Post Account Opening)
|800-908-413||Hong Kong (Toll-Free)|
65-62257211 (Post Account Opening)
800-101-2342 (Pre-Account Opening)
0808-101-7384 (Pre Account Opening)
|Europe (Toll-Free from UK Only)
1866-703-2462 (Pre Account Opening)
|[email protected]||Email for Pre-account Opening Queries for NRI Customers|
CitiBank International Mailing Addresses for NRI Customers:
For CitiBank NRI customers, the international mailing address is mentioned below.
|Citibank NRI Business, Citibank House, Al Seef District, PO Box 548, Kingdom of Bahrain||Bahrain|
|Citibank NRI Service, Al Wasl Building, 7th Floor, Oud Metha, PO Box 749, Dubai, UAE||Dubai, UAE|
|Citibank Singapore Ltd., NRI Business Center, 8 Marina View, Asia Square Tower 1, #21-00, Singapore – 018960||Singapore|
|Citibank NRI, PO Box 431, New York, NY – 10013||USA|
Note: Please do not send USD (or any foreign currency) cheques or cash to this PO Box address.